Studio policies/rules

Registrations and Bookings:

Studio Session Registration

Studio sessions are booked in advance through our website events calendar. Payment for the project selected is due at the time of registration through our payment portal.  Because most of our designs are personalized, you are responsible for verifying that all personalization is accurate when completing your registration.  Depending on the design selected, stencils may not be prepared on-site so we cannot guarantee that errors made during registration can be corrected at the time of the event.   We want all guests to leave the studio with a piece of home décor that you love; so if an error is made at the time of registration, stock stencils will be available to choose from at that time.  

If an error is made by Bespoke Design you’ll have the option to select from a stock design at the time of the event and receive full credit toward a future reservation/booking.  A full refund is available if requested.

Participants of studio sessions must be at least sixteen (16) years old.  Children under sixteen (16) years old will not be permitted to attend due to insurance requirements and safety concerns.  Private Sessions may be booked for children’s events/projects.  See ‘Private Session Booking’ for more information.  

Private Session Booking

To request a private (studio reserved for your group only) studio session, complete the private session booking form on the website.  A non-refundable deposit is required at the time of booking and will vary depending on the project type, date and time requested, typically between $100-200.  Private sessions require a minimum number of participants (8 for weekday daytime sessions, 15 for evening or weekend sessions) and all individual reservations must be completed no less than three (3) days in advance.  Once the date/time are confirmed, you will receive a link via email to share with invitees, so projects can be selected, and personalization can be submitted.  A 10% discount will be applied if private booking is for stock (non-customizable) designs and paid for at the time of the booking.  All private session participants will receive a coupon code for a future studio session.  

Participants of private sessions must be at least sixteen (16) years old unless a “Kids Kraft” session has been booked.  Kids Kraft private sessions available upon request and design options are limited.  

Catering for private sessions is available.  See Bespoke Design for details.  

Special Project Session

On occasion, Bespoke Design will offer special projects such as headboards, end tables, book shelves, etc.  These projects are typically either full day or two-day sessions, booked in advance through our website.  Payment is due at the time of booking, is non-refundable and completed project delivery would be included (in delivery area).  

Participants of special project sessions must be at least eighteen (18) years of age.  Special projects require the use of hand tools and/or materials not used in regular studio or private studio sessions.  

ALL studio participants must agree to the waiver at the time of registration/booking

Design Change Requests:  Requests for changes (project type and/or design personalization)must be made within three (3) days of the studio session and a $10 fee is required at the time of the change request.  There will be no charge for change requests made more than three (3) days in advance of the event.  

Design Enhancements:  Some designs offer enhancement options. These enhancements may be selected during registration.  Payment for enhancement is due at the time of registration and may differ slightly from the enhancement shown on the site depending on availability.

Cancellations:

Studio Sessions

Because most of the designs are custom and stencils/materials are prepared in advance, registration fees are non-refundable.  However, we are a family business and recognize that things come up to disrupt our plans on occasion.  If a cancellation is made not less than forty-eight (48) hours prior to a booked session, we’ll gladly apply credit for that session toward a future event.  

Private Sessions

Due to the high demand for private sessions dates/times, and staffing and material preparation, a non-refundable deposit determined by the date/time and project type selected (usually $100-$200) is required in advance for private sessions.  Because most of the designs are custom and stencils/materials are prepared in advance, individual registration fees for participants of private sessions are non-refundable.  However, we are a family business and recognize that things come up to disrupt our plans on occasion.  If a cancellation is made not less than forty-eight (48) hours prior to the private session event by an individual participant, we’ll gladly apply credit for that session toward a future event.  

Special Project Session

Fees for special project bookings are non-refundable and may vary depending on the project.  

Bespoke Design reserves the right to cancel any studio session if registration for the date selected is below four (4) participants.  In the rare event a studio session is cancelled you will be notified by email, twenty-four hours in advance and a full refund will be issued.